1. Operates in accordance with the laws of the Islamic Republic of Iran, internet crime laws, and the collection of e-commerce laws and regulations.
By using the Lahzeh Parvaz website or purchasing or booking any service offered through it, users acknowledge that they have read and accepted these Terms and Conditions. Before completing a purchase, users must also review the specific conditions applicable to the selected ticket, hotel, tour, fare, or service provider.
Any specific terms displayed during the search, booking, or payment process form part of the conditions applicable to that particular booking.
1. General Terms of Use
Lahzeh Parvaz provides online travel services including the search, comparison, purchase, and booking of airline tickets, hotels, tours, and other travel-related services made available on the website.
Users are responsible for entering complete and accurate information during registration and booking. The user is responsible for consequences resulting from incorrect, incomplete, or inconsistent information unless the error is directly caused by the Lahzeh Parvaz system.
Before payment, users must verify all booking details including passenger names, origin, destination, dates, times, service type, price, cancellation conditions, and other displayed terms.
Where a service is provided by an airline, hotel, tour operator, booking supplier, or another third party, the service may also be subject to that provider's terms and conditions.
2. Intellectual Property
All rights relating to original content owned by Lahzeh Parvaz, including texts, proprietary images, page designs, graphical elements, logos, trademarks, and internally produced data, are reserved.
Unauthorized copying, republication, sale, commercial exploitation, or other unauthorized use of such content is prohibited.
Limited reference to Lahzeh Parvaz content may be made by clearly identifying Lahzeh Parvaz and providing a direct link to the original page, provided that such use does not infringe intellectual property rights or the rights of third parties.
3. User Accounts and Security
Users are responsible for the accuracy of information provided in their accounts and bookings and must protect their login information and verification codes from unauthorized access.
Attempts to gain unauthorized access to the website, disrupt its operation, bypass security measures, or extract data without authorization are prohibited and may be referred to the competent authorities where applicable.
4. Privacy
Lahzeh Parvaz processes user information only to the extent required to provide services, complete bookings and payments, issue travel documents, provide support, process requests, comply with legal obligations, and improve its services.
Where necessary to complete a booking, relevant information may be shared with parties involved in providing the requested service, including airlines, hotels, tour operators, booking suppliers, and payment service providers.
User information will not be disclosed to unrelated parties except where necessary to provide the requested service, where the user has consented, or where disclosure is required by applicable law or a competent authority.
5. Airline Ticket Rules
Airline ticket purchases are subject to applicable air transport regulations, airline policies, fare rules, supplier conditions, and the terms displayed during booking.
Passengers must carefully verify their name, date of birth, national identification or passport information where applicable, route, date, and other ticket information before payment.
The possibility of correcting passenger information after ticket issuance depends on the airline and fare rules. In some cases, correction may not be permitted and cancellation and repurchase may be required.
6. Adults, Children, and Infants
The correct passenger age category must be selected during booking. Age calculations, child and infant fares, and ticketing conditions may vary according to the airline, route, flight type, and selected fare.
Users are responsible for entering the correct date of birth. Incorrect age classification may result in additional charges, booking changes, or refusal of carriage by the airline.
7. Scheduled Tickets
The price, modification, cancellation, and refund conditions of scheduled tickets depend on the airline, fare class, time remaining before departure, and other applicable fare rules.
A refundable ticket does not necessarily mean that cancellation is free of charge. Applicable penalties and the refundable amount must be determined according to the rules of the specific ticket.
8. Charter Tickets
Charter flights and tickets may have different pricing, cancellation, passenger modification, and refund conditions compared with scheduled tickets.
Users must review the fare rules displayed for the selected charter flight before completing the purchase. Some charter fares may be non-refundable or subject to special cancellation conditions.
Child and infant prices on charter flights cannot be determined by one universal rule and are subject to the price and supplier conditions displayed during booking.
9. Flight Delays, Schedule Changes, and Cancellations
Flight operation and scheduling are controlled by the operating airline. Delays, schedule changes, or cancellations may occur because of airline operations, airport conditions, weather, aviation restrictions, or other factors.
Passenger rights following a delay or cancellation are determined according to applicable regulations, airline rules, and the circumstances of the specific flight.
Where outbound and return flights are issued by different airlines or under separate bookings, cancellation or disruption of one flight does not necessarily entitle the passenger to cancel the other flight without penalty.
10. Ticket Cancellation and Refunds
Voluntary cancellation by the passenger is subject to the purchased fare rules, airline policies, supplier conditions, and the time at which the cancellation request is submitted.
Where a ticket is refundable, applicable penalties will be deducted and the remaining refundable amount will be returned after completion of the refund process.
Certain tickets, including some charter or restricted fares, may be non-refundable. Users must review the applicable cancellation rules before payment.
Refund processing time may depend on the payment method, bank, payment provider, supplier, and financial processing requirements. Therefore, a single fixed refund period cannot be guaranteed for every transaction.
11. Payment and Ticket Issuance
A successful bank payment does not by itself constitute final ticket issuance. A booking is considered final when the order has been successfully confirmed or issued by the system.
If payment is completed but the ticket is not issued, users should check the status of the original order or contact support before making another payment.
12. Travel Documents
Passengers are responsible for carrying valid documents required for travel.
For international travel, passengers are responsible for checking passport validity, visa requirements, transit visas, entry permits, and other requirements imposed by the destination or transit countries unless a specific service covering such requirements has expressly been purchased.
13. Medical and Special Conditions
Passengers with medical conditions, pregnancy, reduced mobility, or other special requirements should review the operating airline's conditions before purchasing and travelling.
An airline may require medical clearance or prior coordination in certain circumstances. Passengers are responsible for carrying any required documents, medication, or medical equipment.
14. Hotel Booking Rules
Hotel prices, availability, facilities, room types, meal plans, check-in and check-out times, and cancellation rules are based on information provided by the hotel or booking supplier.
Users must verify the hotel, city, dates, number of guests, room type, included services, and cancellation rules before payment.
Special requests such as extra beds, early check-in, late check-out, specific floors, or particular room locations are not guaranteed unless confirmed by the hotel.
Failure to arrive at the hotel as scheduled (No-show) may result in partial or full charges according to the applicable hotel and rate rules.
15. Tour Booking Rules
Each tour package is provided according to the information displayed for that package, including route, dates, duration, hotel, room type, transportation, and included services.
Before purchase, users must review the included and excluded services, cancellation rules, required documents, and any specific tour conditions.
Where a tour is operated by another tour operator or supplier, the service is also subject to that operator's applicable conditions.
For international tours, passengers are responsible for passports, visas, entry requirements, and other required documents unless a particular document service is expressly included in the tour package.
16. Online Payments
Users must verify the final order amount before entering the payment gateway.
In the event of an unsuccessful transaction, duplicate payment, or debit without order confirmation, users should avoid repeated payments until the status of the previous transaction has been determined.
17. Credit and Installment Payments
Where credit or installment payment methods are available, their use is subject both to Lahzeh Parvaz terms and to the conditions of the relevant credit or payment provider.
Credit limits, installment schedules, repayment amounts, due dates, fees, and other financial conditions are determined by the applicable credit plan and must be reviewed before payment.
18. Prices and Availability
Airline ticket, hotel, and tour prices may change according to availability, dates, suppliers, fare classes, and other factors.
Prices displayed in search results may change before final confirmation if availability or supplier pricing changes.
19. Force Majeure
Services may be changed, interrupted, or unavailable because of circumstances beyond reasonable control, including severe weather, natural disasters, war, civil unrest, governmental restrictions, airport or route closures, or major infrastructure disruptions.
In such circumstances, booking status and passenger rights will be determined according to applicable regulations and the relevant airline, hotel, tour operator, or supplier conditions.
20. Prohibited Use
Unauthorized modification of tickets or vouchers, document forgery, unauthorized resale, misuse of discounts or credit facilities, fraudulent transactions, and misuse of Lahzeh Parvaz systems are prohibited.
Unauthorized use of the Lahzeh Parvaz name, trademark, or identity in a manner that may mislead users regarding affiliation with Lahzeh Parvaz is also prohibited.
21. Changes to These Terms
Lahzeh Parvaz may update these Terms and Conditions to reflect changes in services, regulations, supplier conditions, or operational processes.
The version published on this page is the applicable website version at the time it is viewed. Specific terms displayed and accepted during a booking also form part of the conditions applicable to that booking.
22. Support and Requests
Users may use the contact methods provided on the Lahzeh Parvaz website to follow up on bookings, payments, issuance, cancellations, refunds, and other requests relating to purchased services.
For faster processing, users should have the relevant order number, ticket or voucher number, and booking identification information available when contacting support.
Last updated: October 2026
